Canary Wharf Removal Company Terms and Conditions

These Terms and Conditions set out the basis on which Canary Wharf Removal Company provides home and business removal, packing, storage handling, and associated services within the United Kingdom. By booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming any booking.

1. Definitions

In these Terms and Conditions, the following definitions apply:

1.1 "Company" means Canary Wharf Removal Company, the provider of the removal and associated services.

1.2 "Customer" means the person, firm, or corporate body requesting or receiving services from the Company.

1.3 "Services" means any removal, packing, loading, unloading, transport, storage handling, waste removal from removals, or any other services provided by the Company.

1.4 "Goods" means any items, belongings, furniture, equipment, or materials that are the subject of the Services.

1.5 "Agreement" means the contract between the Company and the Customer incorporating these Terms and Conditions and any written quotation or confirmation of booking.

2. Scope of Services

2.1 The Company offers local and regional removal services, including but not limited to domestic relocations, office moves, packing services, and related transport within the UK.

2.2 The Services to be provided will be detailed in a written quotation or booking confirmation issued by the Company based on the information supplied by the Customer.

2.3 Any additional services requested after the initial booking, or arising on the removal day, will be subject to additional charges, to be agreed where reasonably practicable before such services are carried out.

3. Booking Process

3.1 All bookings must be made directly with the Company. A booking will only be considered confirmed once the Customer has accepted the quotation provided by the Company and, where required, paid any applicable deposit.

3.2 Quotations are normally based on information supplied by the Customer, including but not limited to the volume of Goods, access details, addresses, dates, and any special requirements. The Customer is responsible for ensuring that the information provided is complete and accurate.

3.3 The Company reserves the right to amend or withdraw a quotation if:

a) the quotation was based on incomplete or inaccurate information provided by the Customer; or

b) there is a significant change in the scope of the Services requested; or

c) the Services are not booked within the validity period specified on the quotation.

3.4 Quotations are normally exclusive of insurance, parking charges, tolls, and congestion or clean air zone charges unless expressly stated otherwise. Any such charges incurred in providing the Services will be payable by the Customer.

4. Access, Parking and Preparation

4.1 The Customer is responsible for ensuring that appropriate access and parking arrangements are available at both the collection and delivery addresses, and for any associated permissions or permits required from local authorities or property managers.

4.2 The Customer must inform the Company in advance of any access restrictions, such as narrow roads, height limits, stair-only access, or internal restrictions that may affect the provision of the Services.

4.3 The Customer must ensure that Goods are properly packed, prepared, and labelled unless the Company has agreed to provide packing services. Fragile or valuable items should be clearly identified in writing to the Company before the Services commence.

5. Customer Responsibilities

5.1 The Customer is responsible for:

a) ensuring that they have the legal right to move all Goods;

b) obtaining all necessary consents, permits, and access approvals for the premises involved in the move;

c) disconnecting and securing all appliances and electronic equipment prior to the removal, unless explicitly agreed otherwise;

d) removing all items from furniture, drawers, and cupboards unless the Company has expressly agreed otherwise;

e) ensuring that no prohibited, dangerous, or illegal items are included in the Goods.

5.2 The Customer must not include in the Goods any items that are hazardous, explosive, corrosive, flammable, perishable, or illegal, including but not limited to gas cylinders, fuel, paints, solvents, firearms, drugs, or cash and securities.

6. Payments and Charges

6.1 Unless otherwise agreed in writing, payment for the Services is due in full prior to or on the day of the removal, and in any event before unloading is completed at the delivery address.

6.2 The Company may request a deposit at the time of booking to secure the date and resources required. Deposits are normally non-refundable except as provided under the cancellation policy in clause 7.

6.3 Payments must be made by one of the methods accepted by the Company, which may include bank transfer, card payment, or other standard payment methods commonly used for services in the UK.

6.4 If payment is not received when due, the Company reserves the right to:

a) suspend or cancel the Services; and

b) charge interest on overdue amounts at the statutory rate applicable in England and Wales until payment is received in full.

6.5 Any additional charges incurred due to unforeseen circumstances, extended waiting times beyond a reasonable period, extra labour requirements, or additional addresses not covered by the original quotation may be added to the final invoice and will be payable by the Customer.

7. Cancellations and Postponements

7.1 The Customer may cancel or postpone the Services by providing written or verbal notice to the Company. The date on which such notice is received will determine any cancellation charges.

7.2 The Company may apply the following cancellation or postponement charges, unless otherwise stated in the quotation or confirmation:

a) More than 7 days before the scheduled service date: no cancellation fee, but any non-refundable third-party costs may be charged;

b) Between 3 and 7 days before the scheduled service date: up to 50 percent of the quoted price;

c) Less than 3 days before the scheduled service date or on the day of service: up to 100 percent of the quoted price.

7.3 The Company reserves the right to cancel or postpone the Services due to circumstances beyond its reasonable control, including but not limited to severe weather, road closures, vehicle breakdown, staff illness, or safety concerns. In such circumstances, the Company will offer an alternative date or a refund of any payments made for the affected Services, but shall not be liable for any consequential loss suffered by the Customer.

8. Liability and Limitations

8.1 The Company will exercise reasonable care and skill in providing the Services. However, the Company’s liability for loss of or damage to Goods shall be limited as set out in this clause.

8.2 Unless otherwise agreed in writing, the Company’s liability for loss of or damage to Goods, howsoever caused, shall be limited to a maximum amount per item or per consignment as set out in the quotation or in any applicable insurance cover arranged by the Customer or the Company.

8.3 The Customer is strongly advised to arrange adequate insurance cover for the full replacement value of the Goods being moved, particularly for higher value or fragile items.

8.4 The Company shall not be liable for:

a) loss or damage arising from wear and tear, gradual deterioration, inherent defects, or pre-existing damage to Goods;

b) loss of or damage to items packed by the Customer, unless there is clear evidence of negligence by the Company;

c) loss of or damage to cash, jewellery, watches, precious metals, stones, securities, important documents, or collections unless specifically declared and accepted in writing by the Company;

d) any indirect or consequential loss, including but not limited to loss of profits, loss of business, or loss of opportunity;

e) damage to property or premises where such damage arises from inadequate protection, poor structural condition, or inherent defects in the property.

8.5 The Customer must inspect the Goods and premises as soon as reasonably practicable after completion of the Services and must notify the Company in writing of any visible loss or damage within 48 hours of completion. For non-visible damage, notification should be given as soon as it is discovered and in any event within 7 days of completion. Failure to notify within these time limits may prejudice any claim.

9. Delays and Waiting Time

9.1 The Company will make reasonable efforts to adhere to agreed dates and times, but all time estimates are approximate and not guaranteed.

9.2 The Company is not liable for delays outside its reasonable control, including traffic congestion, road incidents, adverse weather, or third-party actions.

9.3 Waiting time caused by the Customer, such as delayed access to the property or delays in the completion of legal or key handover processes, may be charged at the Company’s standard hourly rate or as specified in the quotation.

10. Waste, Recycling and Environmental Regulations

10.1 The Company may, where agreed, remove certain waste items or packaging arising from removal activities. Such services are limited to waste types that the Company is lawfully permitted to collect and transport.

10.2 The Customer must not request the Company to remove or dispose of hazardous, clinical, or prohibited waste. Such materials must be handled by appropriately licensed contractors.

10.3 The Company will comply with applicable UK waste and environmental regulations when transporting and disposing of waste generated during the provision of the Services.

10.4 The Customer is responsible for providing accurate information about any items requested to be removed as waste, and for ensuring that such items are suitable for collection under applicable laws and regulations.

11. Storage Handling (If Applicable)

11.1 Where the Company transports Goods to or from storage facilities, the terms of the storage provider may also apply. The Customer should review any such separate terms for full details.

11.2 Unless otherwise agreed, the Company’s responsibility for Goods being stored ends once the Goods have been delivered to the designated storage facility and accepted there, and recommences only when the Goods are collected from the storage facility for redelivery.

12. Complaints and Claims

12.1 If the Customer is dissatisfied with any aspect of the Services, the Customer should raise the issue with the Company as soon as possible so that the matter can be investigated and, where appropriate, remedied.

12.2 Any formal claim for loss or damage must be submitted to the Company in writing within the time limits set out in clause 8.5, together with any supporting evidence reasonably required to assess the claim.

13. Data Protection and Privacy

13.1 The Company will process personal data of the Customer in accordance with applicable data protection laws in the United Kingdom.

13.2 Personal data will be used for the purposes of providing and managing the Services, administering bookings, processing payments, handling enquiries and complaints, and meeting legal obligations.

14. Governing Law and Jurisdiction

14.1 These Terms and Conditions, and any Agreement between the Company and the Customer, shall be governed by and construed in accordance with the laws of England and Wales.

14.2 The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.

15. General Provisions

15.1 If any provision of these Terms and Conditions is found by a court or competent authority to be invalid or unenforceable, that provision shall be deemed deleted, and the remaining provisions shall continue in full force and effect.

15.2 No waiver by the Company of any breach of these Terms and Conditions shall be considered as a waiver of any subsequent breach of the same or any other provision.

15.3 The Company reserves the right to update or amend these Terms and Conditions from time to time. The version in force at the time of the Customer’s booking will apply to the Services provided under that booking.

15.4 Nothing in these Terms and Conditions is intended to, or shall be deemed to, confer any rights on any third party under the Contracts Rights of Third Parties Act 1999.