Privacy Policy for Removal Company Canary Wharf

This Privacy Policy explains how Removal Company Canary Wharf collects, uses, stores and protects personal data relating to our customers and prospective customers in the Canary Wharf area. It also explains your rights under applicable data protection laws, including the UK General Data Protection Regulation and the Data Protection Act 2018.

This Privacy Policy applies to all services provided by Removal Company Canary Wharf and to all customers and individuals located in the Canary Wharf area who contact us, request a quotation, book a removal service, or otherwise interact with us.

1. Data Controller

Removal Company Canary Wharf is the data controller for the personal data described in this Privacy Policy. As data controller, we decide how and why your personal data is processed and are responsible for ensuring that such processing complies with applicable data protection law.

2. Types of Personal Data We Collect

We collect and process different categories of personal data depending on how you interact with us. These may include:

Identity and contact details such as your full name, title, contact address, collection and delivery addresses, and preferred contact methods.

Communication data such as information you provide when you contact us by phone or online form, feedback, complaints, and any correspondence with our team.

Service and contract data such as details of the removal services you request or book, property access details you choose to provide, inventory or item descriptions where relevant, and information about dates and times of moves.

Payment and billing data such as billing address and limited payment-related information necessary to process your payments. Where third party payment processors are used, they will process your card or account details directly and may act as independent controllers or processors.

Technical and usage data such as information about how you access any of our online forms or platforms, including basic device and browser information and dates and times of interactions, where this is collected for security, troubleshooting or service improvement.

Marketing preferences such as whether you wish to receive updates about our services and how you prefer to be contacted for marketing purposes.

3. How We Collect Your Personal Data

We may collect personal data directly from you when you request a quotation, book a service, contact us with an enquiry, provide feedback, or communicate with our staff. We may also receive personal data indirectly where another person arranges a removal service on your behalf and provides your details, or where third party partners involved in property services share limited details with your knowledge and permission.

4. Lawful Bases for Processing

We will only process your personal data where we have a lawful basis under data protection law. Depending on the context, we may rely on the following lawful bases:

Contract: We process personal data to take steps at your request before entering into a contract, and to perform our contract with you. This includes providing quotations, managing bookings, carrying out removals, and handling invoices and payments.

Legal obligation: We may process personal data where this is necessary to comply with legal or regulatory obligations, such as accounting, tax, record-keeping, or responding to lawful requests from public authorities.

Legitimate interests: We may process personal data where it is necessary for our legitimate business interests or those of a third party, provided that your interests and fundamental rights do not override those interests. This may include improving our services, managing our relationship with you, preventing fraud, or ensuring security and safety of our staff and customers.

Consent: In some cases, we may rely on your consent, for example for certain types of direct marketing communications. Where we rely on consent, you may withdraw it at any time, although this will not affect the lawfulness of processing carried out before withdrawal.

5. How We Use Your Personal Data

We use personal data for the following purposes:

To provide quotations, arrange surveys if required, and respond to your requests for information about our services.

To plan, manage and deliver removal services, including scheduling, coordinating staff and vehicles, and contacting you about access or timing details.

To manage our business relationship with you, including handling enquiries, complaints, aftercare, and service updates.

To process payments, issue invoices, maintain financial records and meet accounting and tax obligations.

To maintain the safety and security of our operations, including monitoring for potential fraud or misuse of our services.

To improve our services and internal processes, including quality control, staff training and service development.

To send you marketing communications about our services where permitted by law and in line with your communication preferences.

6. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected and to meet legal, accounting or reporting requirements.

In general, quotation and booking information, service records and related correspondence are retained for a period that allows us to respond to queries, deal with any disputes, and meet our regulatory obligations. Financial and invoicing records are typically retained for longer periods as required by tax and accounting laws.

When personal data is no longer required, it will be securely deleted, anonymised or otherwise removed from our systems in accordance with our data retention procedures.

7. Data Processors and Third Parties

We may share personal data with carefully selected third parties who act as data processors on our behalf. These may include:

IT and system support providers who host or maintain our business systems and communication tools.

Payment processing providers who handle payments and related security checks.

Professional advisers such as accountants, auditors or legal advisers where this is necessary for the services they provide to us.

These processors are bound by contracts that require them to process personal data only on our documented instructions, to use appropriate security measures, and to comply with data protection law.

We may also share limited personal data with third parties acting as independent controllers where necessary, for example with insurers, law enforcement or regulatory bodies, or where disclosure is required by law or court order.

We do not sell your personal data.

8. International Data Transfers

Our primary data processing activities are intended to take place within the United Kingdom or the European Economic Area. If it is necessary to transfer personal data to a country outside these areas, we will ensure that appropriate safeguards are in place to protect your data, such as using standard contractual clauses or transferring to countries recognised as providing an adequate level of data protection.

9. Data Security

We take appropriate technical and organisational measures to protect personal data from unauthorised access, accidental loss, disclosure or destruction. These measures include access controls, secure storage, staff training and internal policies on data protection and confidentiality.

While we strive to protect your personal data, no system can be completely secure. We therefore cannot guarantee the absolute security of information transmitted to or by us, but we do take reasonable steps to minimise risks.

10. Your Data Protection Rights

Under data protection law, you have a number of rights in relation to your personal data. These rights may be subject to certain conditions and legal exemptions.

Right of access: You can request confirmation of whether we process your personal data and receive a copy of that data, together with information about how it is used.

Right to rectification: You can ask us to correct inaccurate or incomplete personal data we hold about you.

Right to erasure: You can ask us to delete your personal data in certain circumstances, for example where it is no longer needed for the purposes for which it was collected, or where you withdraw consent and there is no other lawful basis for processing.

Right to restriction: You can ask us to restrict the processing of your personal data in certain situations, such as while we are verifying the accuracy of the data or assessing an objection you have raised.

Right to data portability: In some cases, you may request that we provide your personal data in a structured, commonly used and machine-readable format, or that we transmit it to another controller where technically feasible.

Right to object: You can object to processing based on our legitimate interests or for direct marketing. Where you object to direct marketing, we will stop processing your personal data for that purpose.

Rights in relation to automated decision-making: You have rights in relation to decisions based solely on automated processing, where these have legal or similarly significant effects on you. Removal Company Canary Wharf does not typically carry out such processing in the context of providing removal services.

You also have the right to lodge a complaint with the relevant data protection supervisory authority if you believe that your personal data has not been handled in accordance with the law. We encourage you to contact us first so we can try to resolve your concerns.

11. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements or the services we offer. Any changes will take effect when the updated Privacy Policy is made available. We encourage you to review this Privacy Policy periodically to stay informed about how we handle personal data.